Save as Archive

The most convenient way to submit a form or job to us along with your technical support question is to create an Archive file. This will zip together the files that we will need to open your job in the software. This is done by first opening your form or job in the software. Then choose Send Files To from the File menu and choose Archive. The software will ask you where you want to save the Archive file. Once the file is saved, simply attach it to an email.

You may also want to include any output that was created such as a .vpc file or .frm file, if available.